Employment Opportunities

The Greater Spokane Valley Chamber of Commerce offers competitive pay, an excellent benefits package and the chance to work in a fast paced business development setting dedicated to the success of the local business economy. The Chamber offers equal employment opportunities without regard to race, color, religion, national origin, sex, sexual orientation, age (where the individual is 18 years or older), marital status, family relationship, disability, veteran, or any other protected status.

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How to Apply for a Position

Job positions that are currently open will be listed below. Each position may have slightly different requirements for the applicant, so we encourage you to review the job description carefully before submitting any materials.

Current Open Positions

Director of Member Services

General Description: The Director of Member Services (DMS) is a critical management position on the Greater Spokane Valley Chamber of Commerce team. The DMS is responsible for all functions of the chamber’s membership including the recruitment of new members, retention of existing members, the management of the business development and ambassador committees, and the sale of sponsorships.

Employee Status: The DMS reports to the President & CEO, and is an exempt, full-time position. As a full-time employee the DMS is eligible to receive all of the Chamber’s benefits.

Basic Duties:

  • Management of membership budget forecasting, development, and execution
  • Direct management of the business development & ambassador committees
  • Prospect and qualify leads and conduct sales presentations resulting in new members
  • Oversight and management of all membership programs within the chamber
  • Solicit sponsorship and advertising opportunities in conjunction with annual sponsorship program opportunities
  • Coordination of member activities in conjunction with chamber events.
  • Represent the chamber at community events, functions, and meetings
  • Prepare weekly/monthly membership reports
  • Staff chamber events and programs as appropriate
  • All other duties as may be required

Membership Development: It is the responsibility of the DMS to grow membership revenue and increase total membership of the Greater Spokane Valley Chamber of Commerce. The DMS, in partnership with their direct reports and other staff will need to develop and implement a member recruitment and retention strategy that can be utilized across the organization to grow total membership. The DMS will also be responsible for membership recruitment, a minimum of new member sales per month as outlined.

Retention: It will be the responsibility of the DMS to work with their direct reports to ensure accurate implementation of the retention program and track results. Additionally, the DMS will be the staff liaison to the membership and ambassador committees and work with volunteers wherever appropriate to achieve the retention goals of the organization.

Sponsorship: It will be the responsibility of the DMS to budget and manage sponsorship sales & relationships maximizing relationships and providing excellent return of member investments.

Events: It will be the responsibility of the DMS to build engagement of chamber members in conjunction with the chamber’s signature events with the support of their direct reports.

Education & Experience Requirements:

  • Associate or Bachelor degree preferred. Some college coursework in business, communications, sales, marketing or related field is a plus.
  • Minimum of 2 years’ experience in an outside sales role, with demonstrated sales results. Prefer individuals with experience in nonprofit membership driven organizations
  • Some travel required.

Knowledge/Skills/Abilities:

  • Customer Service & Relationship Management – able to personally provide high level of interactive service to membership base, building relationships and a referral network within Spokane County.
  • Team Orientation & Interpersonal – highly motivated, team-player with ability to develop and maintain collaborative relationships.
  • Communication – able to effectively express self verbally and in writing, using correct language and grammar in a professional manner.
  • Marketing – Strong creative, and personal sales skills with demonstrated skills in the design and execution of marketing activities.
  • Organization & Time Management – able to work independently with minimal supervision and a high degree of self-motivation and self-direction. Able to handle multiple priorities with strong attention to detail.
  • Sales Results – proven ability to achieve a high level of success signing on new members/investors and retaining current members.
  • Systems & Software – proficient knowledge of Microsoft Office software applications, including Excel, Word, Outlook and PowerPoint.

 

Please submit cover letter & resume via our posting on Linkedin found here: https://www.linkedin.com/jobs/view/3109396348/

*Expected base salary range will be between $40,000 – $60,000 annually depending on experience and qualifications. Additionally, a competitive commission structure on all new sales, and a retention bonus structure complete the compensation package.

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